Shipping and Return/Exchange Policy


 To send back your order, please include the original invoice from your email as well as the BITZ in their *complete original packaging* Qualifying orders include a pre-paid USPS return label so you can easily send  your purchase back to our facilities. We are not responsible for lost return packages and recommend you insure and track your package.

Shipping back to us: You will be responsible for paying $3.00 for sending back your item. Shipping costs are non-refundable. When you receive a store credit, the cost of return shipping ($3) will be deducted from your credit.

Returns and exchanges must be made via Bitz Return Portal and sent back within 14 days from date of purchase. If there are shipping delays please advise us via email at

Reminder: Acceptable are unworn items back in their original packaging, within 14 days of purchase. We reserve the right to decline a return if it arrives back in unsellable condition. 

Our policy lasts 14 days. If 14 days have gone by since your order has been purchased, unfortunately we can’t offer you a store credit or exchange.

 To be eligible to send your item back, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

 We hope you love your new BITZ! If you decide an item isn’t right for you and your exchange meets all your requirements please email us to start the process here: