SHIPPING & RETURNS
Where Do You Ship?
We ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
When Will My Order Ship?
Orders are processed and shipped within 2–3 business days (Monday through Friday, excluding holidays). Weekend or holiday orders will ship the next business day.
How Do You Ship?
- USA orders ship via USPS Ground Advantage or USPS Priority Mail.
- International orders ship via USPS International, UPS, or other reliable carriers.
Tracking details will be emailed once your order ships.
How Much is Shipping?
Shipping costs are calculated automatically at checkout based on destination and package weight.
International Customs & Duties
International orders may be subject to customs fees, import duties, and local taxes upon arrival. These are not included in your order total and are the customer’s responsibility. Bitz of Glitz is not responsible for customs fees, import taxes, or customs-related delays.
How Long Does Delivery Take?
USA:
- USPS Ground Advantage: 3–7 business days
- USPS Priority Mail: 2–4 business days
International:
- Estimated 7–21 business days, depending on customs and destination.
Delivery times are estimated, not guaranteed.
Returns & Exchanges
We offer returns for store credit or exchange. To start a return, click here.
Exchanges must be requested within 14 days of delivery. Items must be unworn, unused, and in original packaging. Store credit will be issued once your return is received and approved. If you purchased Redo with your order they will cover your return label, if not you will be able to buy your own label while completing your return.
Order Cancellations & Changes
Orders cannot be canceled or changed once placed. Please double-check your cart and shipping address before checkout.
Lost or Stolen Packages
Bitz of Glitz is not responsible for lost, stolen, or missing packages once marked as delivered.
Route Package Protection is offered at checkout to protect your order against theft, loss, or damage. If Route is declined, any post-shipment issues are the customer’s responsibility.
If your package is marked “Delivered” but missing:
- Check with neighbors or building management
- Contact your local postal carrier
- If Route was purchased, file a claim using your Route confirmation email
- If Route was not purchased, contact BITZcustomerservice@gmail.com for assistance. Replacements are not guaranteed without Route protection.
Need Help?
For any order or shipping questions, email BITZcustomerservice@gmail.com.